This is the worst customer service that I have ever experienced. The fact that they had over 2000 people waiting on hold to get rescheduled and that I had to spend over 8 hours on the phone to get a flight reschedules is completely unacceptable. Delta is awful to work with and I will never fly with them again. Finally, by 2pm, our flights were finally rescheduled for the next day. We were disconnected as well but she called us back even though Delta's protocol is to not call customers back that get disconnected from calls. Also, I was told a few times by customer service that there were over 2000 calls from customers that were waiting to be rescheduled and felt that we were one in 2000 and not that important. I was on hold for one hour until I was told that she was not able to do anything, but would submit this to someone who was able to help us. I called back at 10:05 am and talked with another agent. We were still at the airport waiting to get rescheduled and still was told that no one could help us and to call the 1-800 number. She transferred us to her supervisor, and was disconnected after being on the line for almost 2 hours. I was on the line for one hour and 47 minutes and during this time I did speak with an agent and she was not able to help us. At 6:45 am I called Delta customer service. Rather, we were giving a 1-800 number to call to reschedule our own flights. No one was able to help us at the airport with rescheduling. Delta has been absolutely horrible to work with. Not Verified | We were scheduled to fly to Cabo San Lucas from Redmond, Oregon and our flight was cancelled. I will also be sure to spread the word as much as possible. If they cannot make this right and make it up to us, I will certainly never fly Delta. I feel that we should receive significant compensation for our difficulty and additional costs due to DeltaвЂ™s poor travel management skills. I am honestly worried these flights will be cancelled as well. I am not looking forward to our return flights at all.

As a company, they should not be booking flights that cannot take off due to staff shortages. I cannot even brush my teeth, change my undies, or even swim in a swimsuit because I have no luggage. As for tonight, I have no toiletries or clothes.

It will be a three hour trip there and back to retrieve my luggage. It has now been at the MCO airport for hours. Several hours later, my luggage was placed on a flight to Orlando. She assured me that my luggage would be placed on a flight to either Orlando or Daytona and then delivered to my hotel. It was poor customer service that I did not appreciate. ^he agent interrupted me often and was very short with me. I created a baggage claim with Delta Baggage Claim Customer Service in MCO airport. Since we arrived at the incorrect destination, the rental car company charged us an additional $500 to provide us with a rental car in Orlando. Three Delta staff members assured me my baggage would follow me there. We were able to barely catch the next flight out. Ultimately, we were placed on standby for Orlando flights.

Staff said that it may also be cancelled be we are welcome to select that flight. After speaking to customer service at the ATL airport, we discovered that there was only one other flight to Daytona, our destination. We did not receive any notification of this change- no text or call. When we landed, we discovered that our connecting flight was cancelled midair. Once on our flight, we were set to arrive in Atlanta and connect to a flight to Daytona. Despite so many cancellations, Delta staff did not seem to be moving with any sense of urgency for their travelers. Even with staying at the airport hotel and arriving nearly three hours prior to our flight, baggage check took almost two hours. This would not have been necessary if not for DeltaвЂ™s cancellation of our flight. We also paid an additional $200 to book a hotel next to the airport to ensure this early arrival. We arrived to the airport 2.5 hours early. We were able to change the flight to an earlier, similar flight. We were placed on a much later flight that would set us to miss an entire day of already-paid-in-full vacation. вњ… Trip Verified | The day prior to our flight from Nashville to Daytona Beach was cancelled.

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